Frequently Asked Questions

On this page we have attempted to answer all the most common questions that we get asked about buying and owning a holiday caravan.

Buying A Caravan

How do I go about buying a caravan?
The recommended first step is to choose your favourite caravan park first. Then choose a caravan from what is currently for sale on the park, or let us know if there is a particular model you like and we will order it for you from the manufacturer. Then select a position from the available pitches (new caravans only). Then sign a contract and pay a deposit. We site the caravan, connect it up and get the gas safety check done. You pay the balance, and then you can move in and start enjoying it.

What are the additional costs of buying a NEW static caravan?
This is a key question and is something you should research thoroughly to compare different companies. We think we offer a good deal, because we sell new caravans at the manufacturers recommended retail price, with minimal additional costs.

These costs are:

  • Transport – the cost to transport the caravan from the manufacturers factory to the park – between £875 and £1,750.
  • Services – the cost for us to site the caravan on a pitch and connect up the water, sewage, electrics and gas, supply 2 large gas bottles, axle stands and steps, and perform a gas safety check – between £1,600 and £3,450.
  • Rent – see ongoing costs below.
  • Insurance – see ongoing costs below.

What are the additional costs of buying a SECOND HAND caravan?
We charge a £515 Services fee to reconnect and test all utilities, supply 2 gas bottles and perform a gas safety check. Then you just pay the ongoing costs.

What are the ongoing costs?
Every year you will have to pay:

  • Rent – for your caravan pitch, which varies per park – between £2,304 and £3,630.
  • Electricity – which is metered and billed annually (at the rate we are charged by our supplier), so you just pay for what you use.
  • Gas – which is provided in 19kg or 47kg bottle refills, so you just pay for what you use.
  • Insurance – depends on value and location of caravan, approx £375 for a new static caravan, and less for an older caravan.

What are the optional extra costs?
If you decide to order a new caravan, there are quite a few optional extras available, such as french windows, net curtains, integrated fridge/freezer, dishwasher, washer/dryer, extra TV points, three bedrooms, etc. We usually order double glazing, gas central heating and pre galvanised chassis and include it in the sale price as standard for all new caravans. You can discuss other available optional extras with the Park Manager.

Additional external items and services are:

  • Decking & Skirting – uPVC verandas, through our recommended suppliers.
  • Pavement Slabs – to create a path or patio.
  • Storage Shed – sturdy metal shed.
  • Frost Precautions – optional service to drain down and disconnect your caravan for winter, and reconnect for the next season.

Is Finance available?
Currently we are not offering any finance, and are advising customers to arrange their own finance through a Finance company or their bank.

What deposit is required?
The deposit will vary depending on what you are buying. You should expect to pay approximately £1,000 for a second hand caravan, and £5,000 for a new caravan. If the caravan is not on site and we have to order it from the manufacturer, and you have asked for 3 bedrooms or other customised options, a larger deposit will be required. When you decide to buy a caravan, we will set up a sales agreement, showing the total cost to be paid, and agree how much deposit will be paid, and when the final balance will be paid.

What is the manufacturer’s warranty on the caravans?
All new caravans are covered by at least a 1 year warranty. Some manufacturers offer a 3 year warranty. The warranty starts when you buy the caravan from us (as we are acting as an agent for the manufacturer). The white goods in the caravans are all covered by the warranties of their respective manufacturers.

Can I buy a different caravan from those currently sited on the park?
Yes, providing you buy it through us and it will fit on the pitch, you can choose any static caravan or lodge made by any of the main manufacturers. We will order it for you and transport it to the park.

Can I choose my own pitch?
If you are buying a new caravan, you should be able to choose from all the available empty pitches on the park, providing the caravan will fit on the pitch. Second hand caravans are usually already sited on a pitch, and are sold on that pitch.

Can I reserve a pitch?
We sometimes allow customers to reserve a particular pitch, while they are deciding which caravan to buy. We will initially ask you to pay the pitch rent from now until the end of the season to reserve the pitch for you. At the end of the season you will be given the option of paying the next year’s rent to keep reserving the pitch.

Can I move my existing caravan on to one of your parks?
Maybe. Empty pitches are usually reserved for new caravan sales, but if we have enough empty pitches on a particular park, we may allow you to move your caravan on to that park if it is in good condition. Contact us to ask for a Transfer Request Form. When we receive the completed form, we will let you know if we can take it and the transfer costs.

Can I buy a cheap caravan elsewhere and move it to one of your parks?
No. As second hand caravans bought in this way are usually old and in poor condition, we do not allow them on our parks.

Using A Caravan

How much can I use the caravan during a year?
You can use your caravan for holiday use any time during the park season, which is set by the local Council, so it varies for each park.

  • Bablock Hythe – 1 April to 31 October
  • Itchenor – 1 March to 31 October + Optional winter extension
  • Elliotts – 1 March to 31 October
  • Grey Tower – 1 March to 31 October
  • Thirkleby Hall – 1 March to 3 January
  • Tollerton – 1 March to 3 January (from 2019)

How long can the caravan stay on the park?
For all our parks, we offer an annual licence which we expect to renew every year, for the life of the caravan. Generally a static caravan should last for 20 years. If it is looked after it can last even longer, and we have some caravans that are over 25 years old.

Can I live on the park?
No. Our holiday parks are for holiday use only. You will need to have a main residential address where you live and pay council tax, which can be in the UK, Europe or elsewhere. You will need to provide us with your main address. In addition, you cannot receive post at the park, or use the park address to apply for any council services.

Do I have to pay council tax?
No. As you are already paying council tax on your main home, you do not need to pay council tax on your holiday caravan.

Can I rent out my caravan?
Renting is permitted, but is not encouraged, as we like our parks to be mainly owner occupied, which keeps them quiet, friendly and secure. We do not provide any letting service. You will have to arrange your own letting, and your tenants must be well behaved and obey the park rules.

Vehicles & Parking

How many vehicles can I bring on the park?
Generally, if there is sufficient space, static caravan and lodge owners can bring two cars on to the park. One car can be parked beside your caravan (providing the grass is dry) and one car can be parked in front of the caravan. If required and if feasible, paving slabs can sometimes be laid down in the garden to create all weather parking.
Please note that some parks, eg Elliotts, have narrow roads, and parking is limited.
Please discuss the parking arrangements with the Park Manager when you visit the park.

Do you allow commercial vehicles on the park?
Vans and commercial vehicles are not allowed to be parked by your caravan, and must be parked in the main car park. However, if you have a workman/engineer coming to work on your caravan, they may be permitted to park near the caravan while they do the work. All workmen/engineers should report to the Park Manager on arrival, and will then be told where they can drive and where they can park.

Verandas

Can I add a veranda or skirting?
You can order verandas and skirting through us. We work with two recommended suppliers, who build good quality uPVC verandas, which satisfy the current fire regulations. A caravan veranda generally costs between £3,000 and £8,000, depending on the size, which is restricted by the local Council. As a general rule, the maximum deck size allowed is 6ft on the side and 8ft on the front end. Skirting costs approximately £1,500.

Gardens

Do I get a garden?
The space between your caravan and the next caravan, on the door side, is your garden. We are happy for caravan owners to plant flowers in their gardens, providing they are kept neat and tidy. We will mow the grass, providing you leave enough room for us to get the mower in.

Can I put up a fence?
No. We do not allow any brick or wood fences around caravans on our parks (except at Elliotts where a low picket fence is permitted).

Can I put up a washing line?
In order to keep the parks looking nice for everyone, we do not allow residents to put up washing lines. There are laundry facilities with dryers at all our parks.

Can I get a garden shed?
Yes. But we do not permit wooden or plastic sheds on the park. We sell a sturdy metal storage shed from Trimetals.

Can I get garden furniture?
Yes, providing it can be folded away when not in use and stored in a shed.

Pets

Do you allow pets?
Caravan owners are permitted to have pets in their caravans and on the park, providing they are well behaved. Dogs must be kept on a lead at all times and exercised off the park.
We only allow pets in some of our hire caravans. Please tell us you have a dog when enquiring about caravans for hire.

Insurance

Can I insure the caravan through you?
Current regulations do not allow us to provide caravan insurance. However we have a recommended insurance agent who provides caravan insurance on all our parks. The cost of insurance varies depending on the amount insured and the location of the caravan. Static caravan insurance is approximately £375 per year for a new caravan or a caravan insured on a ‘new for old’ basis. Older caravans insured at ‘market rate’ will cost a lot less.

Do I need to insure my caravan?
Yes. All caravans on our parks must be insured. If you do not get insurance through our agent, you must provide us with a copy of the insurance certificate, and pay a small admin fee for us to inspect it.

Services

Do I have to pay for a television licence?
You do not need to buy a television licence, providing you have a television licence at home, and there is no one in your home watching television at the same time when you are watching television in your caravan.

Is wifi broadband available?
Varies per park. Ask the Park Manager when you visit.

Can I have post delivered?
No. As this is not a residential address you cannot have post delivered to the park. We understand this may be inconvenient if your main home is abroad, but you can set up a post box at the local post office.

Selling A Caravan

What happens when I want to sell my caravan?
You should inform us in writing that you want to sell. We will inspect the caravan and use the Glass’ guide to assess the correct value, and make you an offer. If we cannot agree a price, you can sell the caravan privately off-site. You cannot sell the caravan on the park, or transfer your site license to another person, without our permission.

What are the costs to leave the park?
You will need to settle your outstanding electricity bill. Then if you sell the caravan to us, there is no additional charge. If you sell the caravan off-site, a desite fee will be payable for us to disconnect the caravan and move it off its pitch. If the caravan reaches the end of it’s life and cannot be moved because the chassis has deteriorated, then a break and dispose fee will be payable.

 

Disclaimer
This page has been created to help people understand the process of buying and owning a holiday caravan. It does not constitute a legal agreement. Figures have been provided to give you a rough idea of the costs involved, but are subject to change at any time. Rules and conditions may vary on some parks. When you buy a caravan you will be given a Site Licence, Terms & Conditions, and Park Rules, which contain all the current rules and regulations governing your stay on that park. Please report any mistakes on this page to us.